FAQs

Frequently Asked Questions

🛍️ Orders & Payment

Q: What payment methods do you accept?
A: We accept PayPal.

Q: Can I change or cancel my order after placing it?
A: Please contact us within 12 hours of placing your order. Once the order has been processed, we are unable to make changes or cancellations.

🚚 Shipping

Q: How long does delivery take?
A: Orders are processed within 1-3 business days. Delivery takes 7-15 days depending on your location.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping fees and delivery times will be calculated at checkout.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your order, provided the product is unused and in its original packaging.

Q: I received a damaged item. What should I do?
A: Please take photos of the product and contact us via the Contact page. We will send a replacement or issue a refund within 3-5 business days.

🐾 Products

Q: Are the toys safe for both dogs and cats?
A: All our products are made from safe, non-toxic materials and are thoroughly tested before sale. However, please supervise your pets during playtime for maximum safety.

Q: What size pets are the products suitable for?
A: We carry toys for various sizes. Please check the product description to choose the right size for your pet.

📞 Support

Q: How can I contact support?
A: You can reach us via the Contact page or by email. We respond within 48 business hours.